My order was not delivered on time.

While we do everything in our power to ensure your order delivers exactly when scheduled, in some instances early or late delivery may occur. 

Once an order has shipped, we are not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, inaccurate shipping information, or the service policies of our carriers. 

Vosges Haut-Chocolat offers Saturday Ground delivery to select zip codes, however, weekend delivery can be limited or unavailable in rural areas. Due to this, we are unable to accommodate all Saturday deliveries; your delivery date may be subject to change if your address is in a limited service area. Please contact a Chocolat Concierge to confirm.

We are available by phone at 888.301.9866, email vosges@vosgeschocolate.com or via our chat online Monday - Friday 9 am to 5 pm. 

Due to the delicate and perishable nature of our products, certain circumstances will require that we hold your package for shipping. Find more details here.